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Home > Customer Service > FAQ's |
Frequently
Asked Questions
- Q: Why have I not received a welcome pack for my sweeta account
A: to receive a welcome or birthday pack on a sweeta account, the balance must be up to 20,000 naira
- Q: Can we receive our statements via email
A: Yes
- Q: Why do I get the message “invalid card” when I try to use my ATM card
A: That message comes up when the initial PIN has not been changed
- Q: Can I issue a cheque on my savings account
A: There are 2 types of savings account
- Fidelity Saving Account (FSA) – the account holder has to be present to make withdrawals on the accounty
- Fidelity Personal Savings Account (FPSS) – cheques (not valid for clearing) can be issued on these account to 3rd parties
- Q: Can I withdraw from any branch on my savings account
A: FPSS accounts are on-line while FSA accounts are not.
- Q: Can I view my accounts online?
A: Yes. Just go to the customer service desk in any of our branches and requestf or the service. You will be required to fill a request form after which a PIN mailer will be made available to you within 24-48 hours in the branch from which you request originates
- Q: Do I get charged when I request for an ATM?
A: The AM card is free. You are charged 100 naira/transaction when you withdraw from an ATM
- Q: What do I do when I use another bank’s ATM card and my account is debited even though the machine did not dispense cash
A: Report the case to your branch immediately. You would usually get a refund within 5 working days
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