Fidelity Online banking Platform allows you to carry out your banking activities conveniently and securely.
Fidelity Internet banking is a secure and convenient way to carry out your banking transactions.
You can access your account and carry out transactions from anywhere in the world real-time via the internet.
Click on this link to visit our Internet banking site
What is Fidelity Bank Internet banking?
Fidelity Internet banking is our Internet Banking service which allows 24/7 access to your account(s) from the convenience of your home, office or any location all over the world. To use this service, all you require is an internet enabled phone, PC or Laptop.
What can I do on Fidelity Bank Internet banking?
Most of the transactions that are carried out in the bank branches can be carried out through internet banking. These include:-
How do I get signed on to Fidelity Bank Internet banking?
This service is automatic for all new customers. Existing customers can register for this service by:-
Login details comprising of login username, login password and transaction password will be sent to you upon registration.
How do I Login?
You can login by typing our https://ibank.fidelitybankplc.com on your browser. Otherwise, visit our website and click Internet Banking Link on the top-right corner.
What if I forget my Login details?
If you forget your login details, you should contact us by walking into any of our branches, by sending us an e-mail or by telephone and we will send them to you. However, if you forgot only your login passwords, you can use the ‘Forgot your password?’ link on the internet banking home page https://ibank.fidelitybankplc.com. Clicking on this link will have your password sent to your registered e-mail address.
What else do I need to carry out transactions securely?
Apart from your login passcode and your transaction passcode, another level of authentication is required to ensure every financial transfer out of your account is authorized by you. This next level authentication device is called a token. However, this is not needed for balance inquiry.
What if I have another question?
Contact our Trueserve on +234-1-4485252 (+234-1-4485252 if calling from outside Nigeria) or our toll free number 0700FIDELITY. You may also e-mail us at firstname.lastname@example.org, We look forward to serving you!
I am having problems login in.
How do I print my account statement?
What do I do when I get these error messages when trying a transaction?
Invalid transaction – kindly contact your account officer or send an e-mail to email@example.com
Insufficient funds – Please check the account you are transferring from and ensure that it sufficiently funded for the transaction
Limit exceeded – kindly contact your account officer
Transaction not allowed – kindly contact your account officer or send an e-mail to firstname.lastname@example.org
Issuer or switch inoperative – Please check your account if debited, wait a few minutes for the transaction to be reversed.
Transaction declined by beneficiary bank – Please check your account if debited, wait a few minutes for the transaction to be reversed.
System error – Please check your account
At what point do I make use of a token?
A token is required to make transactions (Intra or Interbank transfers, bill payments, airtime recharges etc). You will be required to input a token response after your transaction password.
A token is a 'secured' high level authentication used to authenticate a user for transactions on Fidelity Internet Banking. There are two types, a soft token (installed on a computer, tablet or mobile devices) and a hard token (physical devise).
What is hard token?
It is a hardware security device used to authenticate a user
What is a soft token?
A soft token is a software version of a hard token, which is a secure device, used to authenticate users for internet banking access. It is installed on a computer, tablet or mobile device.
What is a One-time Password (OTP)?
An OTP is a transaction password that can be used once under a very short time window for Fidelity Internet Banking transactions.
Can an OTP expire?
How do I apply for a token?
Visit a Fidelity bank branch in your location and make a request.
How long will it take to get a token?
Immediately your request is made at the branch
Can I request for two types of tokens?
What do I do when I lose my hard token?
You will need to apply for another token at the nearest branch
What do I do when I get the message "Authentication Account Locked"?
A wrong token password has been used. Get in touch with the bank (email@example.com) to unlock your profile.
What do I do when I get the message "Entrust Authentication Failure"?
For a soft token, close the entrust application and set the time of you device (computer, tablet or mobile device) to the correct time before trying again.
For hard token, reset the token using these steps:
What do I do when I get the message "Cannot logon from current location"?
Kindly contact Fidelity Bank Plc (firstname.lastname@example.org).