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Fidelity Internet banking is a secure
and convenient way to carry out your
banking transactions.
You can access your account and carry
out transactions from anywhere in the
world real-time via the internet.
Features
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Real-time view of your account
balances
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Fund Transfer between your accounts
and other accounts within the bank.
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Make order for cheque books and bank
drafts.
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Make bulk payments, salary payment
to employees.
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Make Bill Payments to suppliers.
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View your account statement online
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Download account statements to your
computer in EXCEL/PDF/WORD formats.
Benefits
It is convenient, bank from the luxury
of your home or office.
It is always available, 24 hours a day,
7 days a week.
Easy to use.
It is Secure
How to Apply
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Download and fill the online banking
form
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Scan and send to
channelsmanagement@fidelitybankplc.com
and state the name of your account
officer
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Or visit one of our branches with
the completely filled form and
submit to any of the customer
service officer.
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The request is processed immediately
on receipt of customers request form
and within 24hours internet banking
log in details are sent to the email
address of the customer.
Frequently Asked Questions (FAQs)
Question: What do I need to get
started?
Answer: You need to have at
least one checking, savings account with
Fidelity Bank. Then, you need a secure
browser with 128-bit Strong Encryption
and Internet access on your computer.
Question: How do I sign up?
Answer: We offer two ways to
sign up:
1. You may come into one of our Branches
and sign the Internet Banking
Application Form,
2. You may view and complete the
Internet Banking Application online.
We will notify you once your Internet
Banking service has been activated.
Question: How secure is Internet
Banking?
Answer: Fidelity Internet
Banking is secure. We employ industry
standard security techniques like
firewall, encryption, secure login,
session expiration
Question: When can I access my
accounts?
Answer: You can access your
accounts through Internet Banking seven
days a week, 24 hours a day. However, at
certain times, some or all of the
service may not be available due to
system or internet maintenance.
Question: How far back can I view
my transaction history?
Answer: We display transaction
activity for deposit accounts covering
the current and statement cycles.
Question: What should I do if I
think my password is lost or in the
hands of an unauthorized user?
Answer: If you suspect your
password is lost or in the hands of an
unauthorized user, report it at once by
calling Channels Management Division
(01) 4615514 2611320 |
