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Fidelity Internet banking is a secure and convenient way to carry out your banking transactions.
You can access your account and carry out transactions from anywhere in the world real-time via the internet.
Features
- Real-time view of your account balances
- Fund Transfer between your accounts and other accounts within the bank.
- Make order for cheque books and bank drafts.
- Make bulk payments, salary payment to employees.
- Make Bill Payments to suppliers.
- View your account statement online
Download account statements to your computer in EXCEL/PDF/WORD formats.
Benefits
- It is convenient, bank from the luxury of your home or office.
- It is always available, 24 hours a day, 7 days a week.
- Easy to use.
- It is Secure
How to Apply
- Download and fill the online banking form
- Scan and send to channelsmanagement@fidelitybankplc.com and state the name of your account officer
- Or visit one of our branches with the completely filled form and submit to any of the customer service officer.
The request is processed immediately on receipt of customers request form and within 24hours internet banking log in details are sent to the email address of the customer.
Please Click here to download and fill the online banking form
Frequently Asked Questions (FAQs)
Question: What do I need to get started?
Answer: You need to have at least one checking, savings account with Fidelity Bank. Then, you need a secure browser with 128-bit Strong Encryption and Internet access on your computer.
Question: How do I sign up?
Answer: We offer two ways to sign up:
1. You may come into one of our Branches and sign the Internet Banking Application Form,
2. You may view and complete the Internet Banking Application online.
We will notify you once your Internet Banking service has been activated.
Question: How secure is Internet Banking?
Answer: Fidelity Internet Banking is secure. We employ industry standard security techniques like firewall, encryption, secure login, session expiration
Question: When can I access my accounts?
Answer: You can access your accounts through Internet Banking seven days a week, 24 hours a day. However, at certain times, some or all of the service may not be available due to system or internet maintenance.
Question: How far back can I view my transaction history?
Answer: We display transaction activity for deposit accounts covering the current and statement cycles.
Question: What should I do if I think my password is lost or in the hands of an unauthorized user?
Answer: If you suspect your password is lost or in the hands of an unauthorized user, report it at once by calling Channels Management Division (01) 4615514 2611320
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