for us? call:
fidelity bank plc
How may we help you?
No 2, Kofo Abayomi Street,
Victoria Island,
Lagos, Nigeria
Tel. +234 1 2700534,
FAQ
Question: Why have I not received a welcome pack for my sweeta account?
Answer: To receive a welcome or birthday pack on a sweeta account, the balance must be up to 20,000 Naira
Question: Can we receive our statements via email?
Answer: Yes
Question: Why do I get the message “invalid card” when I try to use my ATM car?
Answer: That message comes up when the initial PIN has not been changed
Question: Can I issue a cheque on my savings account?
Answer: There are 2 types of savings account
- Fidelity Saving Account (FSA) – the account holder has to be present to make withdrawals on the account.
- Fidelity Personal Savings Account (FPSS) – cheques (not valid for clearing) can be issued on these account to 3rd parties
Question: Can I withdraw from any branch on my savings account?
Answer: FPSS accounts are on-line while FSA accounts are not.
Question: Can I view my accounts online?
Answer: Yes. Just go to the customer service desk in any of our branches and request for the service. You will be required to fill a request form after which a PIN mailer will be made available to you within 24-48 hours in the branch from which you request originates
Question: Do I get charged when I request for an ATM?
Answer: You are charged N630 only for a new ATM card.
Question: What do I do when I use another bank’s ATM card and my account is debited even though the machine did not dispense cash?
Answer: Report the case to your branch immediately. You would usually get a refund within 5 working days
Visit the nearest Fidelity Bank branch for more details…
Service Excellence +2341 2713487, 2700534, 2700530-3, service.excellence@fidelitybankplc.com
Bureau d' Change: 01-2701939, 01-4829443
Marketing Communication:+23412710433, marketingcommunications@fidelitybankplc.com
